FAQ's

Here are some of the questions I get most often. If you have something specific, don't hesitate to reach out-after all, there's no such thing as a silly question!

Beyond exceptional service, what can I expect?

Happy clients who feel informed, cared for, and served at the highest level. You make the promises, and I help you deliver on them. You feel supported throughout the transaction, your clients receive an experience they will remember, and that level of service helps create repeat and referral business.

What does my TC not do?

I don't handle negotiations, pricing advice, legal or tax guidance, or act on your behalf - those decisions stay with you.

What's your turnaround time for document review and sending out emails?

I aim to be as efficient as possible! I do my best to review documents and send communications promptly. That said, if there's ever a sense of urgency around a deadline or specific communication, please don't hesitate to reach out, as I always do my best to prioritize urgent needs appropriately.

When do I pay my TC?

I keep it simple. You'll get an invoice via QuickBooks prior to closing, or, if your brokerage allows, we can include our fee on the HUD so it's taken care of right at closing.

What happens if I get a new listing or under contract after hours or on the weekend?

Any new files, emails, or messages that come in after hours or over the weekend will be reviewed and responded to the following business day.

What brokerage management software do you work with?

I primarily work with agents who utilize Skyslope, Dotloop, Form Simplicity, & Docusign.

Do you work with teams?

Absolutely! I love working with both individual agents and teams. My systems and flexible approach allows me to easily adapt to your team's systems and personal brand.

How do you protect client information and maintain confidentiality?

I follow strict confidentiality practices and use secure systems for document sharing, in addition to providing our agents with a TC disclosure statement for all agency agreements.

How do you adapt to my preferred style or systems?

While I'm are not personal assistant, I try to be as flexible and can match your preferred tone and workflow, all while ensuring consistent, high quality service.

Will you communicate directly with my clients, or only through me?

I typically communicate with clients and vendors via email to keep a clear, organized log of all correspondence. I always CC or BCC you so you're always in the loop. In some cases, a quick phone call is more efficient than email, and we'll handle that as needed to keep the transaction moving smoothly.